The Business Result English Elementary course materials are designed for adult
learners to quickly and effectively master the English Language
skills they need in the context of a professional work
environment, covering the core skills of grammar, writing,
speaking, and listening.
This course is designed for participants with Basic English
Language Skills.
Those who successfully complete this exam will be awarded
the City & Guilds IESOL Access A2 qualification (International
English for Speakers of Other Languages).
Established 125 years
ago, City & Guilds is the leading vocational awarding body in the
UK, awarding almost 50% of all National Vocational Qualifications,
and awards over 1,000,000 certificates every year. As the only major
awarding body solely dedicated to vocational learning, City & Guilds
offers companies worldwide a recognized skills benchmark.
Working with Words |
Language at Work |
Practically Speaking |
Business Communication |
Case Study / Activity |
1 JOBS Learning
Outcomes: Say what you do & where you are from, Ask about personal information, Spell, Say hello
& goodbye & introduce yourself & others |
Countries, Nationalities, Jobs:
Japanese,
British, technician, managing director, etc. |
Present simple - be
Possessives |
How to spell |
Socializing:
Saying hello & goodbye |
Activity: The introductions game |
2 PRODUCTS & SERVICES
Learning Outcomes: Talk about company types & activities, Ask about companies, Say numbers, Book
& order things by phone |
Company Types & Activities:
electronics,
automobile, produce, provide, etc. |
Present simple |
How to say numbers |
Booking & ordering by phone |
Case study:
Choosing a supplier |
3 LOCATION Learning
Outcomes: Talk about your company location & buildings, Ask for details about a workplace, Start
& end a telephone call, Leave a telephone message |
Location & company buildings:
head
office, distribution centre, etc. |
There is / there are
Some / any |
How to start & end a telephone call |
Telephoning:
Leaving telephone messages |
Case study: Finding the right location |
4 TECHNOLOGY Learning
Outcomes: Talk about technology, Talk about everyday activities, Ask questions in the present simple, Ask for
& offer help |
Technology & functions:
switch on, enter
a password, etc. |
Adverbs of frequency
Questions |
How to use sequencing words |
Exchanging information:
Asking for &
offering help |
Case study:
Making use of technology |
5 COMMUNICATION
Learning Outcomes: Deal with documents & correspondence, Talk about a past event, Say sorry, Explain
& solve a problem |
Documents & correspondence:
print a hard
copy, forward an email, etc. |
Past simple - be & regular verbs |
How to apologize |
Exchanging information:
Solving problems |
Case study:
Everyday tasks |
6 CONTACTS Learning
Outcomes: Order food in a restaurant or cafe, Use time expressions to talk about the past, Describe a trip, Make general conversation |
Food & drink:
menu, a coffee, some
coffee, etc. |
Past simple - irregular verbs
Time expressions |
How to describe a trip |
Socializing:
Making conversation |
Activity: The socializing game |
7 DEPARTMENTS Learning
Outcomes: Describe departments & their responsibilities, Say where things are
& give directions using prepositions, Show a visitor round a company |
Responsibilities & departments:
be in
charge of, Customer Services, etc. |
Prepositions of place & movement |
How to use this, that, these & those |
Exchanging information:
Showing a visitor
round |
Case study:
Designing the perfect workplace |
8 EMPLOYMENT Learning
Outcomes: Talk about professional qualities, skills & experience, Talk about what you are doing now
& trends in the workplace, Tell the time, Arrange a meeting |
Employment: imaginative, practical, be
good at..., etc. |
Present continuous |
How to tell the time |
Meetings:
Arranging a meeting |
Activity: The right person for the job |
9 COMPETITION Learning
Outcomes: Talk about competition & how to be competitive, Compare products
& companies, Say prices, Compare & choose |
Competition: wide choice, high quality,
etc. |
Comparatives |
How to say prices |
Meetings: Comparing & choosing |
Case study: Making a supermarket
competitive |
10 TEAMWORK Learning
Outcomes: Talk about teams & teamwork, Discuss problems, Talk about present
& future arrangements, Choose the best options, Respond to news, Give opinions |
Working in teams:
attend meetings, solve
problems, etc. |
Present continuous - present & future
Superlatives |
How to respond to news |
Meetings:
Giving opinions |
Case study:
Changing the way you work |
11 TRAVEL Learning
Outcomes: Talk about air travel, Check in at the airport, Talk about future plans, Give reasons for actions, Talk about money, Book a hotel room
& ask about hotel services |
Air travel:
check-in, business class,
passport control, etc. |
Going to
Infinitive of purpose |
How to talk about money |
Travel:
Staying at a hotel |
Case study:
Organizing a business trip |
12 SCHEDULES Learning
Outcomes: Talk about schedules, Talk about recent past actions, Say when something happens using prepositions of time, Say dates, Plan a schedule |
Calendars & schedules:
busy period, tight
deadline, etc. |
Present perfect |
How to use prepositions of time |
Meeting:
Planning a schedule |
Activity:
The revision game |