The Business Result English Pre-Intermediate course materials are designed for adult
learners to quickly and effectively master the English Language
skills they need in the context of a professional work
environment, covering the core skills of grammar, writing,
speaking, and listening.
This course is designed for participants with Elementary English
Language Skills.
Those who successfully complete this exam will be awarded
the City & Guilds IESOL Achiever B1 qualification (International
English for Speakers of Other Languages).
Established 125 years
ago, City & Guilds is the leading vocational awarding body in the
UK, awarding almost 50% of all National Vocational Qualifications,
and awards over 1,000,000 certificates every year. As the only major
awarding body solely dedicated to vocational learning, City & Guilds
offers companies worldwide a recognized skills benchmark.
Working with Words |
Language at Work |
Practically Speaking |
Business Communication |
Case Study / Activity |
1 COMPANIES Learning
Outcomes: Talk about what companies do, Talk about your company, Make polite requests, Introduce yourself
& others |
Company facts:
produce, specialize in, head
office, competitor, employee, etc. |
Present simple |
How to make polite requests |
Socializing:
How to introduce yourself &
others |
Make that contact! |
2 CONTACTS
Learning Outcomes: Describe your job & the people you work with, Talk about work activities, Give phone numbers
& spell names, Make & receive telephone calls |
Describing your job & job contacts:
consist of, involve, take part in, colleague, consultant, customer, etc. |
Present continuous |
How to say phone numbers & spell names |
Telephoning:
Making & receiving telephone
calls |
Dealing with a public relations crisis |
3 VISITORS Learning
Outcomes: Talk about company structure, Ask questions, Welcome visitors, Present visual information |
Company structure:
in charge of,
responsible for, sales & marketing, human resources, etc. |
Asking questions |
How to welcome visitors |
Presenting:
Visual information |
The question game |
4 NEW PRODUCTS Learning
Outcomes: Talk about new products & the stages in their development, Talk about the development of products, Show interest, Give a report |
The development process:
launch, do market
research, do product trials, economical, practical, etc. |
Past simple |
How to show interest |
Meetings:
Giving a report |
Re-launching an exhibition centre |
5 EMPLOYMENT
Learning Outcomes: Talk about job benefits & employment procedures, Describe personal experiences, Delegate work, Discuss progress on projects |
Job benefits & employment procedures:
annual bonus, maternity leave, paid holiday, apply for, fill in a form,
etc. |
Present perfect (1) |
How to delegate work |
Meetings:
Discussing progress |
Solving recruitment problems |
6 CUSTOMER SERVICE Learning
Outcomes: Talk about customer service, Make comparisons, Respond to complaints, Ask for
& give opinions |
Customer satisfaction:
meet the needs of
customers, deal with complaints, keep to your delivery dates,
dissatisfied, loyal, etc. |
Comparisons |
How to respond to complaints |
Meetings:
Asking for & giving opinions |
Rewarding good customer service |
7 TRAVEL Learning
Outcomes: Talk about travel, Ask for travel information, Report to a company reception, Make small talk
& develop a conversation |
Travel:
check in, departure lounge, delay,
facilities, key card, etc. |
Countable & uncountable nouns |
How to report to a company reception |
Socializing:
Making small talk &
developing a conversation |
The travel game |
8 ORDERS Learning
Outcomes: Talk about orders & deliveries, Talk about the future, Make arrangements, Make
& respond to suggestions |
Orders & deliveries:
place an order,
purchase goods, process an order, in stock, etc. |
Present continuous, going to, will for
plans, arrangements, & decisions |
How to make arrangements |
Meetings:
Making & responding to
suggestions |
Choosing a delivery company |
9 SELLING Learning
Outcomes: Talk about sales & advertising, Talk about advertising laws, Interrupt
& avoid being interrupted, Control the discussion in meetings |
Sales & marketing:
enter a market,
improve market share, advertising campaign, word-of-mouth, etc. |
Modal verbs for obligation, necessity, &
permission |
How to interrupt & avoid interruption |
Meetings:
Controlling the discussion |
Promoting to the youth market |
10 NEW IDEAS Learning
Outcomes: Talk about new green initiatives, Talk about innovative practices, Ask for clarification, Give a formal presentation |
Green initiatives:
affordable, convenient,
environmentally friendly, popular, initiative, etc. |
The passive |
How to ask for clarification |
Presenting:
Giving a formal presentation |
Making a company carbon neutral |
11 ENTERTAINING Learning
Outcomes: Talk about corporate entertainment, Talk about future possibilities, Talk about food
& drink, Make & respond to invitations & offers |
Corporate entertainment:
purpose, event,
host company, venue, budget, entertain clients, etc. |
First conditional |
How to talk about food & drink |
Socializing:
Invitations & offers |
Organizing a successful corporate event |
12 PERFORMANCE Learning
Outcomes: Talk about performance, Talk about present & past performance, Say large
& approximate numbers, Describe trends |
Evaluating performance:
achieve sales
targets, manage costs, perform well, socially responsible, safety
record, etc. |
Present perfect (2) with for & since |
How to say numbers |
Presenting:
Describing trends |
The performance game |
13 FUTURE TRENDS Learning
Outcomes: Talk about global issues, Make predictions, Respond to ideas, Predict future trends |
Global issues:
global demand, economic
development, world supply, predict, forecast, run out, etc. |
Future predictions |
How to respond to ideas |
Meetings:
Predicting |
Modernizing a company |
14 TIME Learning
Outcomes: Talk about managing time, Speculate & discuss consequences, Talk about time, Negotiate conditions |
Managing time:
waste time, meet a deadline,
save time, on time, plan your schedule, etc. |
Second conditional |
How to use time expressions |
Exchanging information:
Negotiating
conditions |
Negotiating new schedules |
15 TRAINING Learning
Outcomes: Talk about personal development & training, Give advice, Say thank you
& respond, Show understanding & suggest solutions |
Personal development & training:
improve
performance, set goals, motivate, give feedback, develop skills, etc. |
Modal verbs for giving advice |
How to say thank you & respond |
Exchanging information:
Showing
understanding & suggesting solutions |
Introducing personal development programmes |
16 YOUR CAREER Learning
Outcomes: Talk about ambitions and careers, Revise grammar and tenses,
Say goodbye, Give a personal presentation |
Careers:
career path, make a decision,
concentrate on, give up, strengths, weaknesses, challenge, etc. |
Revision of grammar & tenses |
How to say goodbye |
Presenting:
Giving a personal presentation |
Ambition! |