Course Overview
To develop knowledge and understanding of time management to achieve
objectives as
required by a practicing or potential first line manager :
• Know how to use
effective time management to prioritize and achieve objectives
• Understand how to
manage own stress and minimize stress in others & know how to support individuals in the team
• Know how to resolve
conflict in the workplace
International
Curriculum
Validated by ILM, the
Institute of Leadership & Management.
Qualification
To earn the ILM Level 3 Award in Leadership & Management, candidates must pass practical assessments with a
minimum of
4 credits.
In addition, each unit also counts as credit towards the Full
Qualification of the
Level 3
Certificate in Leadership & Management.
Target Audience
Practicing or aspiring first line managers who wish to develop
leadership and management skills.
Prerequisites
There are no formal entry requirements but participants will
normally be either practicing or aspiring first line managers
with the opportunity to meet the assessment demands and have a
background that will enable them to benefit from the program.
About ILM
The Institute of Leadership and Management is Europe's leading
awarding body for leadership and management qualifications. More
people in the UK gain leadership and management qualifications
with ILM than from all other awarding bodies in the UK combined.
ILM qualifications bring about practical benefits because they
focus on improvement – improvement of leaders and managers in
their roles, improvement in the teams they lead and in the
products and services they provide, and improvements in
organizations and the way they operate.
*Please note: ILM Vocationally Related Qualifications (VRQs) are
part of the Qualifications and Credit Framework applicable in
England, Wales and Northern Ireland, providing successful
candidates with transferable qualification credit.
Track Contents: (minimum 4 credits)
ILM L3 – Planning and Allocating Work
ILM # 8600-303
7 hrs, 2 Credits
SECTION 1 INTRODUCING WORK PLANNING
1. Organizational and team objectives
2. Objectives
3. Planning techniques
4. Methods of planning work
5. Work allocation
6. Effective briefings
SECTION 2 CONTROLLING WORK PERFORMANCE
1. Performance control
2. Principles of performance measurement
3. Monitoring the team’s work
4. Performance indicators
5. Quality standards
6. Control task
7. Project control charts
8. Milestone charts
9. Understanding performance monitoring
10. Taking corrective action
11. Feedback and team involvement
ILM L3 – Understanding Stress Management in the Workplace
ILM # 8600-313
7 hrs, 1 Credit
SECTION 1 RECOGNIZING STRESS IN THE WORKPLACE
1. Stress
2. Causes of stress
3. Work related stress
4. The signs and symptoms of stress
5. Some organizational symptoms of stress
6. The build up of stress
SECTION 2 DEALING WITH STRESS IN YOURSELF AND IN OTHERS
1. Coping with stress
2. Helping others
3. Management counseling
4. Counseling – where do you start?
SECTION 3 USING MENTORING TO DEAL WITH STRESS
1. Mentoring
2. Types of mentoring
3. Benefits of mentoring
4. Roles of the mentee and mentor
5. Guidelines for mentoring success
ILM L3 – Understanding Conflict Management in Workplace
ILM # 8600-312
7 hrs, 1 Credit
SECTION 1 RECOGNISING CONFLICT SITUATIONS
1. What is conflict?
2. Managing conflict
3. Assertiveness
4. The Levels of Conflict
SECTION 2 DEALING WITH CONFLICT
1. Turning conflict to your advantage
2. Common problems
3. Resolving Conflict – guidelines
4. Bullying and harassment
5. Promoting a positive atmosphere to minimize conflict