Course Overview
The ITIL®
Intermediate Qualification: Release, Control and Validation (RCV)
Certificate is a free-standing qualification, but is also part of
the ITIL Intermediate Capability stream. The purpose of this
training module and the associated exam and certificate is,
respectively, to impart, test, and validate the knowledge on
industry practices in Service Management as documented in the ITIL Service Lifecycle Core publications. The ITIL Certificate in
Release, Control and Validation is intended to enable the holders of
the certificate to apply the practices during the Service Management
Lifecycle.
Course Objectives
The ITIL Capability Module Release, Control and Validation (RCV)
will provide the following learning outcomes. Following completion
of this unit, the candidate will know:
- The importance of Service Management as a Practice concept and
Service Transition Principals, Purpose and Objective
- The importance of ITIL Release, Control and Validation while
providing service
- How all processes in ITIL Release, Control and Validation interact
with other Service Lifecycle Processes
- What are the processes, activities, methods and functions used in
each of the ITIL Release, Control and Validation
processes
- How to use the ITIL Release, Control and Validation processes,
activities and functions to achieve operational excellence
- How to measure ITIL Release, Control and Validation
- The importance of IT Security and its contributions to ITIL
Release, Control and Validation
- The technology and implementation considerations surrounding ITIL
Release, Control and Validation
- Challenges, Critical Success Factors and Risks associated to ITIL
Release, Control and Validation
Exam
This course prepares candidates for the ITIL Capability Module
Release, Control and Validation (RCV) exam from PEOPLECERT.
The exam consists of Eight (8) multiple choice, scenario-based,
gradient scored questions. Each question will have 4 possible answer
options, one of which is worth 5 marks, one which is worth 3 marks,
one which is worth 1 mark,
and one which is a distracter and achieves no marks. The exam
duration is 90 minutes for all candidates in their respective
language (Candidates sitting the examination in a language other
than their first language have a maximum of 120 minutes and are
allowed to use a dictionary). The passing score is 28/40 or 70%.
Prerequisites
- ITIL Foundation Certification
-
It is strongly recommended that candidates read the ITIL Service
Lifecycle core publications in advance of attending training for the
certification, and in particular the Service Transition and Service
Operation books.
Audience
The target
group of the ITIL Qualification: Release, Control and
Validation includes IT professionals, business managers and business
process owners:
- Individuals who require a deep understanding of ITIL
Certificate in Release, Control and Validation processes and
how it may be used to enhance the quality of IT service support
within an organization.
- IT professionals that are working within an organization that has
adopted and adapted ITIL who need to be informed
about and
thereafter contribute to an ongoing service improvement program.
- Operational staff involved in Change Management, Release and
Deployment Management, Service Validation and
Testing, Service Asset
and Configuration Management, Request Fulfillment, Service
Evaluation and Knowledge
Management, who wish to enhance their role
based capabilities.
Credits
• Upon successful passing of the ITIL Capability RCV exam, the
student will be recognized with 4
credits in the ITIL qualification scheme.
• Project Management Institute – Professional Development Units (PDUs)
= 35
Daily Agenda Outline
Day 1
1 - Introduction
Overview of exam objectives
General ITIL theory
Scope of Release, Control and Validation
2 - Service Asset and Configuration Management
Assignment 1
3 - Continuation: Service Asset and Configuration Management
Assignment 1
4 - Change Management
Assignment 2
Day 2
1 - Review
Continuation: Change Management
Assignment 2
2 - Release and Deployment Management
Assignment 3
3 - Continuation: Release and Deployment Management
Assignment 3
4 - Service Validation and Testing
Assignment 4
Day 3
1 - Review
Continuation: Service Validation and
Testing
Assignment 4
2 - Service Evaluation
Assignment 5
3 - Continuation: Service Evaluation
Assignment 5
4 - Request Fulfillment
Assignment 6
5 - Knowledge Management
Assignment 7
Day 4
1 - Review
Continuation: Knowledge Management
Assignment 7
2 - Roles and Responsibilities
Assignment 8
3 -
Continuation: Roles and Responsibilities
Assignment 8
4
- Technology Implementation Considerations
Assignment 9
Day 5
Exam Preparation/Mock Exam
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