The ITIL® 4 Foundation certification introduces professionals to the key concepts, principles, and practices of ITIL, the world’s most widely used framework for IT Service Management (ITSM). This certification focuses on the core elements of creating value through IT-enabled services and provides a solid understanding of how ITIL’s practices integrate with modern business operations, including Agile, DevOps, and Lean

The ITIL 4 Specialist: Create, Deliver and Support (CDS) certification is a module within the ITIL 4 Managing Professional (MP) stream. It focuses on the core service management activities and provides tools for IT professionals to create, deliver, and support IT-enabled products and services effectively. The CDS certification emphasizes operational excellence, improved service delivery, and optimization of value streams.